Preguntas Comunes

  • Preguntas Generales

  • ¿Se aceptan ordenes internacionales?

    Ordenes internacionales varian en costo y tiempo de envío. District Lines no es responsable por impuestos que le pueden cobrar en aduanas al entrar a su país. El cargo de envío solo cubre nuestros gastos al enviar el paquete a su destino.
  • ¿En donde queda su almacén?

    El almacén de District Lines queda en 6424 Forest City Road, Orlando, Florida 32810, Estados Unidos.
  • ¿Puedo cancelar mi orden?

    Si quiere cancelar su orden por favor contáctenos, si su orden ya fue enviada y salió del almacén no se puede cancelar.
  • ¿Que es un coupon code y como consigo uno?

    Hay veces en donde pasamos cupones para descuentos en nuestras tiendas de District Lines, son distribuidos por email. Estos cupones tienen que ser aplicados cuando se va a hacer el "checkout”. Si no se utilizan antes de finalizar la orden no se hará el descuento.
  • ¡Nadie contesta mi email! ¿Que está pasando?

    Respondemos a los emails en el orden que los recibimos, por favor permita 24 a 36 horas. Si todavía no ha recibido una respuesta por favor llame a nuestra oficina en Orlando, Florida: 001-877-739-1173 (por favor tomar en cuenta que la mayoría del personal habla solo ingles, si necesita hablar con alguien en español por favor solicitarlo una vez que le contesten)
  • No me mandaron la orden completa. ¿Que hago?

    Si no ha recibido su orden completa por favor contáctenos inmediatamente.
    Tiene 14 días después de que su orden ha sido entregada para notificarnos sobre algún artículo que no haya llegado o cualquier otro problema.
  • Ordenes

  • Nunca recibí el recibo de mi orden por email o notificación de envío

    Por favor revise su carpeta de SPAM. Si todavía no lo encuentra por favor contáctenos.
  • ¡No puedo finalizar mi orden!

    Por favor revisar que haya llenado todas las lineas requeridas, incluyendo el país de envío.

    Si todavía está teniendo problemas, trate de cambiar de navegador (Google Chrome, Mozilla Firefox, Safari para Mac)

    Si está teniendo problemas con nuestro sitio móvil, por favor trate de finalizar la orden en una computadora.

    Si todavía está teniendo problemas, por favor contáctenos.
  • Shipping

  • ¿Cuando voy a recibir mi orden?

    Si su orden tenía items que estaban en pre venta por favor revisar su factura para un estimado.

    Ordenes que van hacia un destino en Estados Unidos generalmente llegan a su destino en tres semanas máximo. El tiempo varía dependiendo de la organización y rapidez de su oficina postal local.

    Pedidos a otros países que no sean Estados Unidos, pueden durar desde dos hasta seis semanas. Esto varía dependiendo de las oficinas de aduanas de cada país individual.

    No enviamos ordenes en partes separadas, todo se manda junto por lo que si algo en su orden está agotado tenemos que esperar a que haya más para enviar su orden.
  • ¿Cuanto cuesta el envío?

    El costo de envío es calculado por los items en su orden, el tamaño y el destino del paquete.
    Para revisar el costo de envío simplemente, agregue los items a su carrito, continue con el proceso de "checkout” y siga hasta que aparezca el precio del envío. No se tiene que finalizar la orden para ver el precio.
  • ¿Donde está mi orden?

    Ordenes pueden durar de 3 a 5 días hábiles en ser procesadas y enviadas. El envío puede durar de 2-3 semanas dentro de Estados Unidos, o 2-6 semanas a cualquier otro país.

    Todos los paquetes perdidos tienen que ser reportados antes de 30 días, si fue enviado dentro de Estados Unidos, o antes de 90 días si fue enviado a cualquier otro país.

    Si la dirección que nos did estaba incorrecta o incompleta o la oficina postal no pudo entregar el paquete, no sabremos hasta que nos devuelvan el paquete. Si usted cree que este es el caso de su orden, por favor contáctenos.
  • ¿Me van a dar un número de tracking con mi orden?

    Pedidos para ser entregados dentro de Estados Unidos, reciben un número de tracking. Pedidos internacionales no reciben número de tracking.
  • ¿Como me van a enviar mi paquete?

    Dependiendo en peso, usamos diferentes métodos de empaque. La mayoría de paquetes son enviados a través de UPS.
  • ¿Mandan ordenes por partes?

    No, mandamos las ordenes completas.

    Si hay algún artículo que está agotado, será notificado por email y podrá escoger algo en lugar a ese artículo. Si no recibimos una respuesta, se esperará hasta que haya más artículos y será enviada cuando estén disponibles.
  • Países a los que enviamos directamente:

    Lista completa de países a los que hacemos envíos directos:

    • Estados Unidos
    • Argentina
    • Australia
    • Austria
    • Belarus
    • Bélgica
    • Brazil
    • Canadá
    • Chile
    • China
    • Colombia
    • Republica Checa
    • Dinamarca
    • Ecuador
    • Estonia
    • Finlandia
    • Francia
    • Alemania
    • Grecia
    • Greenlandia
    • Hong Kong
    • Hungaría
    • Islandia
    • India
    • Irlanda
    • Israel
    • Italia
    • Jamaica
    • Japón
    • México
    • Nueva Zelanda
    • Noruega
    • Perú
    • Filipinas
    • Polonia
    • Portugal
    • Puerto Rico
    • Rumania
    • Singapur
    • Eslovaquia
    • Sur África
    • España
    • Suecia
    • Suiza
    • Taiwan, Province of China
    • The Netherlands
    • Reino Unido
  • Devoluciones e Intercambios

  • ¿Cual es la póliza de devoluciones e intercambios?

    ¿Nos equivocamos nosotros?
    Aunque no es común, si le hemos enviado un artículo del tamaño o color que no deseaba, o un artículo completamente diferente, por favor contáctenos y le enviaremos el artículo correcto.

    No hacemos intercambios o devoluciones de artículos que han sido usados, han sido lavados, tengan daños, olor a humo, pelos de mascotas, etc. Aplica también si recibimos los artículos con daños por razones de envío.

    Por favor contáctenos apenas pueda para devoluciones e intercambios, el proceso tiene que empezar lo más tardar 30 días después de que haya recibido su paquete.

    HAGA CLICK AQUÍ PARA DESCARGAR EL FORMULARIO DE DEVOLUCIONES/INTERCAMBIOS

    ¡Cambié de opinion, ya no quiero lo que pedí!
    Si cambió de opinión sobre los artículos que pidió, por favor contáctenos para ayudarle. Podemos hacer un intercambio o cancelar el pedido y hacer una devolución del dinero. Si usted ya tiene los artículos que había pedido y quiere hacer una devolución y recuperar su dinero, por favor contáctenos, haremos la devolución, solo tendrá que pagar los costos de envió a nosotros. Una vez recibidos los artículos le haremos la devolución de su dinero.
  • Me enviaron los artículos incorrectos. ¿Que hago?

    Aunque no es común, si le hemos enviado un artículo del tamaño o color que no deseaba, o un artículo completamente diferente, por favor contáctenos y le enviaremos el artículo correcto.

    No hacemos intercambios o devoluciones de artículos que han sido usados, han sido lavados, tengan daños, olor a humo, pelos de mascotas, etc. Aplica también si recibimos los artículos con daños por razones de envío.
  • ¿Aceptan pago en efectivo?

    No aceptamos pago en efectivo para ningún pedido, devolución o intercambio.
  • Pagos

  • Nunca pude finalizar mi orden. ¿Por qué tengo un cargo en mi tarjeta?

    Si usted trató de finalizar su orden, y no fue procesada, o fue negada, puede ser que haya una retención de dinero en su cuenta. Casi siempre el dinero es devuelto después de unos días hábiles. Si todavía tiene preguntas sobre el cargo, por favor consultar con su banco.

    Una vez que nosotros no aceptamos su transacción, es responsabilidad del banco corregir el cargo.

    Hay varias razones por las cuales negamos una tarjeta o negamos un pedido, casi siempre es por que la dirección de facturación que se puso en la orden no coincide con la que tiene el banco. Por favor contactar a su banco en caso de que su tarjeta sea negada.
  • ¿Cuales son los métodos de pagos que hay?

    Hay varias opciones de pagos, aceptamos PayPal y tarjetas de crédito y de débito de varios países.

    No aceptamos tarjetas prepago.
  • ¿Cuando tendré que pagar por mi pedido?

    El pago se hace cuando se finaliza la orden.
  • Mi tarjeta fue negada. ¿Por qué?

    Dos razones por las cuales su tarjeta ha sido negada:

    1. Su banco, o compañía de tarjeta de crédito, ha decidido que no se puede procesar la orden, ya sea por falta de dinero en la cuenta, o por que hay demasiadas transacciones pendientes. Por favor contactar a su banco.

    2. La dirección de facturación que puso no coincide con la que el banco tiene. Por favor asegurarse que la dirección de facturación sea la correcta.

    Si necesita más información por favor contactar a su banco.
  • Product Information

  • Zip Up Hoodie & Foil Product Questions

    Zip Up Hoodies:
    Printing irregularities may appear in designs printed across on the front of zip up hoodies. If you are concerned about this, please do not order zip up hoodies with printing across the front.

    Items with Foil:
    While foil looks great, the length of time the product will last depends on how well it is cared for. All foil items should be washed inside out and in cold water. Foil items should not be dried on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.

    Zip up hoodies and foil items are not returnable for any decoration imperfections.
  • When will the item I want be back in stock?

    When we receive notice that an item will be restocking, an estimated ship date is then posted on that item's page.

    Typically, items will begin shipping by that published date.
  • Why isn't my digital download working?

    Our digital media downloads must be downloaded on a desktop computer. You cannot download our digital media products directly to mobile or tablet. You may, however, sync the media from your desktop computer to your mobile devices.
  • How does purchasing downloads work?

    Purchasing a download here works just like purchasing a regular item. Simply add the downloadable items to your cart and complete the checkout process.

    Upon submission of your order, you will be shown with a unique download link for each download item you have purchased.

    You will also receive download links in your order receipt email immediately.

    If your digital download has a pre-sale date, the link will not be active until then.

    The download link you received will only work for a certain amount of time and can only be accessed a limited number of times.

    If you were unable to download an item you purchased, please contact us.

    Reminder: You need to redeem your digital media downloads from our store on a desktop computer. They cannot be downloaded to a mobile or tablet device. You may, however, transfer them from a desktop to a mobile or tablet device.

¿Todavia necesita ayuda?

Contactenos

Frequently Asked Questions

  • General Questions

  • Does District Lines accept International orders?

    International shipping rates and time frames differ from those of domestic orders. District Lines is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.
  • Where is your warehouse located?

    Our fulfillment warehouse located at 6424 Forest City Road, Orlando, Florida 32810.
  • Can I cancel my order?

    If you'd like to cancel your order, please contact us. If your order has already been shipped, it cannot be cancelled.
  • What is a coupon code and where do I get one?

    From time to time, we have the ability to issue coupon codes for customers to receive a reduction on specific items or their entire order.

    These codes are entered during checkout and applied towards your shopping cart subtotal. Coupon codes must be entered at the time of purchase to receive discount.
  • Nobody has replied to my email yet! What is going on?!

    We handle messages in the order they are received. We will respond to your request as quickly as possible.
  • I received an incomplete order. What do I do?

    If you received your order and it is missing items, please contact us immediately. You must notify us of any problems with your order within 14 days of the delivery date.
  • Ordering

  • I did not receive my order receipt email or shipping notification email, what should I do?

    Please check your SPAM or JUNK mailboxes just in case they were filed there by mistake.

    If you have any questions or doubts, feel free to contact us.
  • I cannot get my order to go through, help!

    Make sure you have filled out all required fields, including the country to which your order is shipping.

    If you still have problems, try switching web browsers (Google Chrome, Mozilla Firefox, Safari for Mac).

    If you are experiencing issues on our mobile web site, try submitting your order on a desktop computer.

    If you're still experiencing issues, please contact us with a description of your problem and we'll look into for you!
  • Shipping

  • When will I receive my order?

    If items in your order were sold on pre-sale or backorder, please reference the estimated ship time as notated on your order receipt.

    All orders shipping to a US destination will typically arrive anywhere from one to three weeks from shipment date. It can take as little as three days for delivery depending on the efficiency of your local postal service and distance from our warehouse.

    International shipping times vary. Typically, international shipments can take anywhere from two to six weeks to arrive from shipment date.

    We do not ship partial orders. Your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
  • How much will shipping cost?

    Shipping is based on items in your cart, their size, and your shipping destination.

    To check the shipping cost for your order, simply place the items you want in your cart and follow the checkout process until the available shipping options and costs are displayed.
  • Where is my order?

    Orders may take up to 3-5 business days to be processed & shipped. Shipping can then take up to 2-3 weeks for domestic shipments and 2-6 weeks for international shipments.

    All missing domestic packages must be reported within 30 days of purchase. All missing international packages must be reported within 90 days of purchase.

    If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by the post office, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us.
  • Do I get a tracking number when my order ships?

    Domestic orders receive a shipment notification email that includes a tracking number.

    International orders receive a shipment notification email WITHOUT a tracking number.
  • How will my package be shipped to me?

    Depending on the weight and destination of a shipment, we may use a combination of different couriers.

    Many packages are shipped via UPS and delivered by your local USPS.
  • Do you ship partially-filled orders?

    No, we do not ship partial orders.

    This especially applies to pre-sale or backorder items that you may have ordered. Your order will not be shipped until that item becomes available. Estimated ship dates for pre-sale/backorder items can be found on your order receipt.

    If an item in your order is out of stock, you will be notified by email and will be asked to choose a replacement item of equal or lesser value.

    If we cannot reach you or do not receive a response, your order may be held until all of the items become available.

  • What countries do we ship to

    We ship to almost all international locations. Below is a full list of the countries we can ship to:

    • United States
    • Argentina
    • Australia
    • Austria
    • Belarus
    • Belgium
    • Brazil
    • Canada
    • Chile
    • China
    • Colombia
    • Czech Republic
    • Denmark
    • Ecuador
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Greenland
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Mexico
    • New Zealand
    • Norway
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Singapore
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Taiwan, Province of China
    • The Netherlands
    • United Kingdom
  • Returns & Exchanges

  • What is your exchange / return policy?

    Did we make a mistake?
    While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away.

    We cannot exchange or accept returned items that show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us.

    Please make sure to contact us right away for returns and exchanges. We need to start the process within 30 days of the date you receive the item.

    Click here to download our returns/exchange form!


    Did you just change your mind?
    If you've changed your mind and no longer want the item(s) you've purchased, contact us and we'll work with you to exchange or refund your item(s), less your original shipping charges. You just pay for shipping the item(s) back to us.
  • I received the wrong item(s). What do I do?

    If you have received your order and it is wrong due to an error caused by us (ie: You ordered a specific size or color and received a DIFFERENT item), please contact us immediately.

    Remember, we cannot accept items that show signs of wear, wash, damage, exposure to smoke or pet hair or any similar issues.
  • Do you accept COD (Cash on Delivery) for returns & exchanges?

    No, we do not accept COD packages for returns or exchanges. Please review our returns & exchange policy for the correct procedure.
  • Payment

  • My order never went through, why was I charged?

    If you attempted to place an order, the order was not successfully placed and you are seeing funds held from your bank, it is most likely a temporary hold.

    The transaction that you are seeing is a "hold" for the transaction attempt on your account placed by your banking institution. Transactions fail for a number of reasons, such as the information you provided not meeting the security requirements of our system and is subsequently declined by our system.

    In these rare cases, we automatically void your transaction. The funds are then returned to you after your bank's authorization expires. This process can take up to seven days to reflect on your account, the issuing bank will determine the time period. 

It is not under our control once we decline the transaction.

    Our payment processing system requires that your billing address matches exactly what is on file as your billing address with your banking institution. If it does not match, your order will not be placed successfully during checkout.
  • What payment methods can I use?

    Payment options vary from time to time. To view available payment methods, please proceed through the checkout process and review which options are made available to you at the time of purchase.

    We do not accept pre-paid gift cards such as "Visa Gift Cards", etc.
  • When will my payment be taken?

    We take payment at time of purchase.
  • Why is my credit card being declined?

    Here are some reasons why your card might be denied:



    1. Your credit card company, for whatever reason, has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank to see why this is happening.

    2. The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address on file with your bank matches what the user entered on our web site. This is one way that we protect our customers from fraud. If the billing address doesn't match, the order will get declined.
  • Product Information

  • Zip Up Hoodie & Foil Product Questions

    Zip Up Hoodies:
    Printing irregularities may appear in designs printed across on the front of zip up hoodies. If you are concerned about this, please do not order zip up hoodies with printing across the front.

    Items with Foil:
    While foil looks great, the length of time the product will last depends on how well it is cared for. All foil items should be washed inside out and in cold water. Foil items should not be dried on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.

    Zip up hoodies and foil items are not returnable for any decoration imperfections.
  • When will the item I want be back in stock?

    When we receive notice that an item will be restocking, an estimated ship date is then posted on that item's page.

    Typically, items will begin shipping by that published date.
  • Why isn't my digital download working?

    Our digital media downloads must be downloaded on a desktop computer. You cannot download our digital media products directly to mobile or tablet. You may, however, sync the media from your desktop computer to your mobile devices.
  • How does purchasing downloads work?

    Purchasing a download here works just like purchasing a regular item. Simply add the downloadable items to your cart and complete the checkout process.



    Upon submission of your order, you will be shown with a unique download link for each download item you have purchased.

    You will also receive download links in your order receipt email immediately.

    If your digital download has a pre-sale date, the link will not be active until then.

    The download link you received will only work for a certain amount of time and can only be accessed a limited number of times.

    

If you were unable to download an item you purchased, please contact us.

    Reminder: You need to redeem your digital media downloads from our store on a desktop computer. They cannot be downloaded to a mobile or tablet device. You may, however, transfer them from a desktop to a mobile or tablet device.

Still need help?

Contact Us